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Terms & Conditions

This document details our Practice Terms and Conditions. If you require any clarification, please ask.

Data Protection

When you request that we provide services, we will collect personal data about you. We will only collect data that we need to perform the services, take payment or contact you such as names, contact details and possibly some financial details. From time to time we may also use your contact details to provide you with information about new services or special offers offered by PassPets or selected third parties.


We comply with GDPR (General Data Protection Regulations) 2018 and will take reasonable precautions to ensure that your data is kept securely, used appropriately and is not shared with third parties except as required for the purposes outlined above. You are entitled to be provided with details of the data that we hold about you upon request.

Use of Media

We may take photographs and videos during consultations. The use of this material is solely for promoting and publicising PassPets activities through social media, our website and for advertising. By agreeing to these terms and conditions you consent to PassPets using such photography and video footage in this way. Where possible we will inform you during the consultation when we plan to take photographs or videos. If you do not want your pet or yourself to be photographed or filmed then you must inform us on arrival at the appointment.


For bookings where payment is made in advance, we offer a 50% refund for cancellations made within 7 days of the appointment date. 



We pride ourselves on offering a quality service, and take customer complaints seriously. Should we not meet your expectations on any aspect of our service, please let us know at the time where possible.


Alternatively, should you wish to raise a formal complaint, we ask that you contact us by telephone or in writing and we will investigate your complaint.


Our liability in respect of all and any claims, damages or losses arising in respect of the goods and/or services provided by us or arising in connection with any attendance at our practice or attendance at any property by one of our vets shall be limited in accordance with our insurance cover. In the event of any uninsured claims, damages or losses our liability shall be limited to the value of the goods and/or services to which the claim, damages or loss relates.

We do not accept any liability under or in connection with this agreement for indirect and/or consequential losses suffered by the customer including but not limited to any losses arising from cancelling or re-booking travel plans.

It is the exporter's (owner's) responsibility to check all requirements of the importing country and transport company (if applicable), and to ensure that these details align with the information we provide on the certificate(s). PassPets does not accept any liability for instances where the requirements are not met and the pet(s) is/are refused entry.



We are a company registered in England and Wales. Our company registration number is 13469398 and our registered office is at 26 Langstone High Street, Havant, PO9 1RY. Our VAT number is 407583782. If you have any questions please contact us.

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