What information do we collect about you?

We collect information about you when you register as a client and book appointments with us. We also collect information when you voluntarily email us, use our live-chat platform or submit our online form. Website information is collected using cookies.

 

How will we use the information about you?

We collect information about you in order to process Animal Health Certificates and manage your account. We may send reminders by email in order to provide a more appropriate and better quality of service to you. We may from time to time email you with information on services that may be of interest to you. Your details will never be passed on to any third party.

 

Occasionally it may be necessary for PassPets Ltd to share your pet’s clinical records with certain specific third parties such when your pet has been referred to a veterinary practice for treatment. 

 

Marketing

We would like to send you information about products and services of ours which may be of interest to you.  If you have consented to receive marketing, you may opt out at a later date.

 

You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes please contact us.

 

Access to your information and correction

You have the right to request a copy of the information that we hold about you.  If you would like a copy of the information we hold about you please email or write to us at the following address:

PassPets, 48 North Street, Havant, PO9 1PT

 

We want to ensure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate.

 

About Cookies

Cookies are small files saved to the hard drive of the user’s device, which track, save and store information regarding the user’s interactions and usage of the website. This enables the website, through its server, to produce a more tailored experience for site users.

 

This website incorporates a cookie plugin advising the user on his or her first visit to the website about the use of cookies. “Assumed consent” is used – if the user is unhappy about the use of cookies they can simply leave the website.

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Users can also take necessary steps by adjusting the security settings of their web browsers to prevent the use of cookies from the website and its external serving vendors.

 

Tracking software is used to monitor website visitors to improve our understanding of how they make use of the website. This software is Google Analytics. Google Analytics will save a cookie to your device hard drive in order to track and monitor your engagement and usage of the website. It will not gather or store personal information. Read Google’s privacy policy for further information.

Other cookies may be stored to your device hard drive by external vendors should this website use sponsored links, referral services or adverts. These cookies track visitor conversion and referral and tend to expire after 30 days, although some may take longer to expire. None of the user’s personal information shall be gathered or stored.

 

Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such details requested at their own risk. Personal information will be private and stored securely until it is no longer needed; details can be found in the Data Protection Act 1998. This website endeavors to ensure a safe and secure form to email submission procedure but visitors using these forms do so at their own risk.

 

External Links

Even though this website seeks to provide quality, safe and relevant external links, users ought to apply a policy of caution before following any external web links from this website. Such links are followed at the user’s own risk.

 

The website owners can neither guarantee nor verify the contents of any externally linked website despite their very best efforts. The website owners cannot be held liable for any damages or implications as a result of visiting any external links mentioned.

We encourage you to be cautious and to read the privacy statements of each and every website that collects your information.

This privacy statement only applies to information collected on this website.

 

Adverts and Sponsored Links

This website may include sponsored links and adverts. These sponsors and advertisers may have privacy policies regarding the adverts they serve.

 

Clicking on any such adverts will send you to the advertiser’s website through a referral programme, which may use cookies and will track the quantity of referrals sent from this website. This may feature the use of cookies which may in turn be saved on your device hard drive. Sponsored external links are followed at your own risk and this website and its owners cannot be held liable for any damages or implications as a result of any external links mentioned.

 

Social Media

Interactions made through external social media services that this website and its owners participate with are subject to the terms and conditions as well as the privacy policies held with each social media service.

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Users are encouraged to use social media platforms sensibly and with due care and attention in respect of their own privacy and personal details. We will never ask for sensitive information through social media services and encourage users wishing to discuss sensitive details to get in contact through primary communication channels like telephone and email.

This website may use social sharing buttons which help share web content directly from web pages to the social media services in question. Users are strongly advised prior to using these buttons that they do so at their own discretion and note that the social media service may track and save your request to share a web page respectively through your social media account.

 

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage.

 

How to Contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

• By email to info@passpets.co.uk

• Or by writing to us at: PassPets, 48 North Street, Havant, PO9 1PT